Terms and Conditions

These terms and conditions relate to the sale of tickets for Central Cinema via online sales at the website www.centralcinema.co.nz using the booking system Veezi.

Purchase of Tickets

The purchase of tickets or any other product or service on this website forms a legally binding contract between you and Central Cinema Inc.

Members’ Buying Tickets

When a member buys tickets online, the member must have a valid & current membership card to show at the ticketing counter on arrival for the screening, for all members’ tickets purchased or they will need to pay the difference in price between a general admission ticket and a member ticket.

Payment Methods

Central Cinema accepts Visa and MasterCard credit. We do not accept Amex and Diners. Payment is charged in NZ Dollars. Payments are processed through the secure DPS Payment Express system. DPS Payment Express secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. Central Cinema will not store or transfer any of your credit card information. All data is transferred using DPS Payment Express secure servers.

If purchasing tickets in person then EFTPOS or cash are the only forms of payment accepted.

Online Booking Fees

Tickets purchased on this website are subject to payment of a non-refundable Booking Fee of $1 per ticket purchased. Central Cinema reserves the right to alter any and all fees from time to time and without notice.

Allocated Seating

Central Cinema does not provide allocated seating. Seats will be allocated on a first come, first served basis, no matter when or how tickets were purchased. If special seating requirements are needed please advise the cinema and we will do our best to cater to your needs.

Censor Warning

Please check the censor warning and ratings before buying tickets. Children below the age of 18 will not be allowed entry for an Adult rated movie. Please also check for any additional ratings/entry restrictions that may be applicable for events/movies from time to time.


Where tickets requiring identification are purchased, Central Cinema reserves the right to insist that suitable photographic identification be presented upon collection of the tickets. Failure to present suitable photographic identification will result in the applicable tickets being forfeited and tickets to alternative suitable shows offered in their place.

Online Booking Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the Booking by emailing info@centralcinema.co.nz or phoning 03 448 7850 and leaving a message. Only you may be aware of any problem that has occurred during the purchase process. Central Cinema will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Online Booking Ticket Collection

Your Booking confirmation will be sent via an email to the email address that you entered on the Booking Confirmation page. This confirmation needs to be shown on a phone/device or printed and shown at the Cinema Ticket Counter on arrival.

Phone Booking Ticket Collection

Please report to the Cinema Ticket Counter and your tickets will be issued once they have been paid for.

Refunds and Exchanges

Tickets purchased online are for a specific session only and are sold on a strict no-refund no-exchange and no-transfer basis unless required by law. Tickets booked in advance by phone are considered verbal contracts.

Goods and Services Tax (GST)

Prices listed on this website include GST where applicable.

Pricing and Other Errors

If the amount you pay for a ticket is incorrect (regardless of whether because of an error in a price posted on this website or otherwise communicated to you), or you are able to order a ticket before its scheduled on-sale or pre-sale date or you are able to order a ticket that should not have been released for sale, then Central Cinema retains the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid.

This will apply regardless of human error or a transactional malfunction of this website.

Cancelled/Postponed Events

Occasionally, events are cancelled or postponed by Central Cinema due to exceptional circumstances. Should this occur, Central Cinema will attempt to contact you and shall refund the amount paid as per the policy of Central Cinema.

Times and Session Details

Times and session details on this site are subject to change without notice.

Modification of terms

Central Cinema reserves the right to change these terms and conditions or modify the website from time to time. The user shall be responsible for regularly reviewing these terms and conditions.

Ticket purchase and billing information

When purchasing tickets through this website you must provide personal details, including credit card billing information. Your credit card details are used for real-time billing of ticket purchases and are not retained on our server. To facilitate your ticket purchase your billing information is shared with our banking gateway partner DPS. More information on how DPS handles your information can be found at https://www.paymentexpress.co.nz/privacy-policy

Electronic email addresses

We will record your email address if you transmit it to us electronically. Your email address will only be used for the purpose for which you provide it and will not be added to a mailing list unless you request or authorise that this be done. We will not disclose your email address to any third party without your consent.

Governing Law

These terms and conditions shall be construed in accordance with, and shall be governed by, the laws of New Zealand.

Need Help?

Contact Central Cinema by emailing ticketing@centralcinema.co.nz or phoning 03 448 7850 and leaving a message — this phone number is not manned but your enquiry will be passed onto the appropriate person for action.