Terms and Conditions

These terms and conditions relate to the sale of tickets for Central Cinema via online sales at the website centralcinema.co.nz using the booking system Veezi.

Purchase of Tickets
The purchase of tickets or any other product or service on this website forms a legally binding contract between you and Central Cinema Inc.

Payment Methods
Central Cinema accepts Visa and MasterCard credit cards for online purchases. We do not accept Amex and Diners. Payment is charged in NZ Dollars. Payments are processed through the secure DPS Payment Express system. DPS Payment Express secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. Central Cinema will not store or transfer any of your credit card information. All data is transferred using DPS Payment Express secure servers.
If purchasing tickets in person at the Box Office then EFTPOS or cash are the only forms of payment accepted.

Online Booking Fees
Tickets purchased on this website are subject to payment of a non-refundable Booking Fee of $1 per ticket purchased. Central Cinema reserves the right to alter any and all fees from time to time and without notice.

Allocated Seating
Central Cinema does not provide allocated seating. Seats will be allocated on a first come, first served basis, no matter when or how tickets were purchased. If special seating requirements are needed please advise the cinema and we will do our best to cater to your needs.

Censor Warning
Please check the censor warning and ratings before buying tickets.  Censors rating restrictions will be strictly adhered to. Please also check for any additional ratings/entry restrictions that may be applicable for events/movies from time to time.

Where tickets requiring identification are purchased, Central Cinema reserves the right to insist that suitable photographic identification be presented upon collection of the tickets. Failure to present suitable photographic identification will result in the applicable tickets being forfeited and tickets to alternative suitable shows offered in their place.

Online Booking Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the Booking by emailing info@centralcinema.co.nz. Only you may be aware of any problem that has occurred during the purchase process. Central Cinema will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Online Booking Tickets
Your Booking confirmation will be sent via an email to the email address that you entered on the Booking Confirmation page. This confirmation may need to be shown on a phone/device or printed and shown at the Cinema Ticket Counter on arrival.

Refunds and Exchanges
Tickets purchased online are for a specific session only and are sold on a strict no-refund no-exchange and no-transfer basis unless required by law.

Goods and Services Tax (GST)
Prices listed on this website include GST where applicable.

Pricing and Other Errors
If the amount you pay for a ticket is incorrect (regardless of whether because of an error in a price posted on this website or otherwise communicated to you), or you are able to order a ticket before its scheduled on-sale or pre-sale date or you are able to order a ticket that should not have been released for sale, then Central Cinema retains the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of human error or a transactional malfunction of this website.

Cancelled/Postponed Events
Occasionally, events are cancelled or postponed by Central Cinema due to exceptional circumstances. Should this occur, Central Cinema will attempt to contact you and shall refund the amount paid as per the policy of Central Cinema.

Times and Session Details
Times and session details on this site are subject to change without notice.

Modification of terms
Central Cinema reserves the right to change these terms and conditions or modify the website from time to time. The user shall be responsible for regularly reviewing these terms and conditions.

Ticket purchase and billing information
When purchasing tickets through this website you must provide personal details, including credit card billing information. Your credit card details are used for real-time billing of ticket purchases and are not retained on our server.  To facilitate your ticket purchase your billing information is shared with our banking gateway partner DPS.   More information on how DPS handles your information can be found at https://www.paymentexpress.co.nz/privacy-policy

Electronic email addresses
We will record your email address if you transmit it to us electronically. All information provided by you in completing a Membership Application will be treated with the utmost confidentiality and will not be made available to any any third party without your consent.
Your email will only be used by Central Cinema Alexandra for the purpose of administering membership benefits and communications.

Governing Law
These terms and conditions shall be construed in accordance with, and shall be governed by, the laws of New Zealand.

Need Help?
Contact Central Cinema by emailing info@centralcinema.co.nz Your enquiry will be passed onto the appropriate person for action.

Central Cinema Membership

Membership of Central Cinema is achieved through a subscription payment.
Membership shall be available by online sign-up on the Central Cinema Incorporated website or the Cinema Ticket Counter.
There are four Membership categories:

  • Couples @ $50 per year
  • Individual @ $30 per year
  • Senior Citizen (65yrs and over) @ $25 per year
  • Student/Beneficiary @ $25 per year

Personal details provided by membership applicants shall be held electronically and treated with the utmost confidentiality. These shall be used by Central Cinema only for the purpose of administering membership benefits and communications. They will not be made available to any other organisation.

Members shall be entitled to purchase one cinema admission ticket at reduced price to every screening they choose to attend (Couples entitled to two such tickets) – except for privately arranged film screenings.
Reduced price tickets are not transferrable and must be used only by Members.

Persons collecting reduced price Member tickets may be asked for proof of entitlement if the Ticket Counter staff should have any reason to believe the person may not qualify. If adequate proof is not available the tickets may be forfeited.

Membership shall continue for 12 months but may be renewed upon payment of the appropriate annual fee.
Members shall receive communications on a regular basis to advise them of forthcoming screening programs and other movie news.

Members shall be invited to attend special members-only cinema evenings and other events.
Members shall enjoy the opportunity to book movie tickets before others by means of earlier notifications.

Any questions concerning Membership should be directed by email to members@centralcinema.co.nz

Central Cinema Loyalty Points

Every adult shall be entitled to earn points towards gaining a free admission at the rate of 1 point for every $1 expended on the purchase of adult tickets (excluding Big Bike Night screenings and similar private events).

Members of CCI will require 84 points for one free admission and non-members will require 105 points for one free admission (the equivalent of seven paid admissions).

Loyalty points free admissions can be used for most of the films we screen – with the exceptions of Independent distributor films, including Big Bike Film Nights, and distributor priced films e.g. National Theatre Live productions. 

Personal details provided by applicants shall be held electronically and treated with the utmost confidentiality. These shall be used by Central Cinema only for the purpose of administering loyalty scheme benefits and communications. They will not be made available to any other organisation.

Any questions concerning Loyalty points should be directed by email to members@centralcinema.co.nz